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CUSTOMER CARE

Exchange, Returns & Buy Back

Is it possible to return my purchase?

You don’t have to live with it! We have a hassle-free 15-day return policy that allows you sufficient time to decide whether or not you want to keep your new priced belonging! Should you decide to return, we’ll be happy to help you with the process. Call us on 1800-102-9585 to make a Return request. Make sure you maintain the product with the original security tag, label and certificate in it’s original condition (not used, damaged or altered). Nominal shipping and handling charges will apply which will be deducted from the final refund amount. Our Customer Service team will inform you of the charges in advance. Please note that we will not be able to take back any products with custom design or engraving.

What if any of the tags or certificates is missing?

Any jewellery ordered with a diamond grading certificate or appraisal must accompany the returned item. A nominal fee will be charged in case duplicate certificates need to be printed.

Is 100% of the amount refunded?

Once your returned jewellery has been received and inspected by us, you will receive a call from our Jewellery manager confirming the return. You now have 2 options to choose from –

  • Credit Note – We will give you a credit note worth 100% of the amount of your purchase. You may redeem this credit note at any point for a period of 6 months to make a purchase on Kamajewellery.com or any of our stores. The Credit Note will be issued to you within 24 hours.
  • Cash Refund – You can opt for a refund via Cheque or Direct transfer to your account. This normally takes 7 Working days.

Can rings be resized if they don’t fit well?

Yes, We will resize it for you. If you find the ring you purchased doesn’t fit you, call us on 1800-102-9585 or send a request for resizing to support@kamajewellery.com. We will arrange for a pick up within 7 working days from the day the request is made and the ring will be delivered within the next 7 working days.

Is it possible to exchange jewellery?

Yes. We offer a Lifetime Exchange Policy on our Jewellery. Exchange value is calculated as 100% of prevailing gold rate and 95% of prevailing diamond rate. For more details call us on 1800-102-9585 or email us at support@kamajewellery.com and we’ll be happy to assist you.

Is there an option of buy back?

We offer a Lifetime Buy Back option for all jewellery purchased on Kamajewellery.com or any of our stores. A cheque equivalent to 90% of the exchange value will be sent to you within 7 working days. To know more call our Jewellery Manager on 1800-102-9585

Is exchange and buyback available on gold coins?

No, we do not offer exchange or buyback on gold coins.